Trauma and its Influence on how People Show Up at Work

In this "Work Savvy" podcast, host Karen Gately is joined by Bonnie Souter, founder of “Bombora Learning”. The conversation focuses on the profound impact of trauma on individuals in the workplace. They delve into understanding the nature of trauma and how leaders can approach it with empathy and effectiveness.

Key Takeaways: 

Understanding Trauma - Definitions and Types: 

Trauma comes in two main forms. Acute trauma is tied to specific incidents such as natural disasters, a major accident or divorce, whereas complex trauma stems from prolonged exposure to adverse conditions such as chronic violence, poverty, or abuse. 

Impact on Behavior: Trauma influences behavior and perception. Individuals may show heightened defensiveness, distrust in relationships, or even develop toxic shame, internalizing the trauma as something inherently wrong with themselves. 

Workplace Manifestations: 

Behavioral Signs: Employees affected by trauma can display combative, manipulative, or withdrawn behavior. They may also exhibit poor emotional regulation, difficulty with trust, and struggle in stressful situations. 

Importance of Awareness: Leaders must be mindful that behaviors like sudden withdrawal or hostility could stem from trauma. Recognizing these signs helps in responding appropriately rather than punishing or misinterpreting the individual's actions. 

Leadership Strategies: 

Assessing vs. Judging: Leaders should focus on assessing and understanding their employees instead of jumping to judgment. A compassionate response fosters a supportive environment that helps employees feel safe to express their needs and challenges. 

Boundaries and Balance: Leaders should avoid overly involving themselves in their employees' personal issues, as this could lead to unrealistic expectations or favoritism. Instead, they should establish boundaries that allow them to offer support without compromising the organization's structure. 

Providing Support: 

Creating Safe Spaces: Leaders can provide an environment where employees feel safe to voice their challenges. This involves setting clear expectations, offering employee assistance programs, and encouraging open dialogue. 

Encouraging Healing and Ownership: Supporting employees through their healing journey involves encouraging them to take ownership of their personal growth and offering the resources they need. 

Sexual Harassment and Assault in the Workplace: 

Stories of Injustice: The episode shared stories of sexual harassment and assault in workplaces where victims faced dismissal, disbelief, or lack of action. These examples underline the importance of acknowledging and addressing such serious issues with empathy and proper investigation. 

Duty of Care: Leaders are reminded of their responsibility to create a safe environment where employees feel comfortable reporting abuse without fear of retaliation or disbelief.

 

Bonnie Souter emphasizes that understanding trauma requires leaders to foster an environment where employees feel understood and supported. By focusing on empathy and proper assessment, leaders can ensure that their workplace nurtures healing, growth, and effective teamwork. 

You can listen to the full podcast here.